Vendor Transition: Managing Change for leading UK retailer

In the ever-evolving business landscape, it is imperative for organizations to have the flexibility to change vendors and partners based on their strategic needs. Changing a global software vendor which supports your business including online sales channels, it an intimidating task. The success of such an initiative lays in the program management is an understatement but the key to successful execution lays in the art of effective scenario planning and management.

Best of relationships are tested in in the transition phase and couldn't be truer for your global software vendors when you want to transition from one to the other. Even with mature vendors as incumbent and non-incumbent, the process of transition is always chaos. The best laid plans fail in situations like this where irrationality driven by emotions can trump contractual understanding. The way we have successfully managed such a global transition for a UK based leading retailer and insurance provider of mobile phones was to be ready for the chaos. Pre-empting such scenarios and putting in express structures and processes to manage such exceptions was key to our success is successfully transitioning and heading to a steady state.